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Customer Service Rep/Service Coordinator

Location : Lewisville, TX
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 1 year
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No

Job Description :

We are looking for a Service Coordinator to join our client's team in the Lewisville area!

Position Function:

  • Respond to all incoming installation program or calls from retail associates, installers or end customers.

  • Research and respond to scheduling or program questions, enter new leads or escalate/direct to next level for resolution.

  • Respond to a minimum of 60 – 80 calls on a daily basis, incoming and/or call-backs.

  • Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies.

  • Provide follow-up, if applicable, to ensure customer satisfaction.

  • Note all orders with pertinent information

  • Run and work reports as directed

  • Assist team in other related program tasks.


Essential Duties and Responsibilities:

  • Maintain an accurate account of incoming/outgoing telephone calls.

  • Use required opening and closing verbiage for all calls.

  • Provide follow-up with retail store, installer or customer as necessary.

  • New  lead entry.

  • Provide assistance to team.

  • Maintain departmental voice message system




Location: Lewisville

Pay: $16 

Hours: 1st week Monday - Friday 8:30am-5:30pm

Regular hours: M-F 9-6





Required Qualifications :

Skills/Experience Requirements:

  • Exceptional telephone communication and problem solving skills.  Basic computer skill, including data entry, Excel and Word.  Customer Service or high volume call center experience/employment preferred.  Must be capable of handling customer complaints in a calm and professional manner.

Education Requirements:

  • High School Diploma or Equivalent


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