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Customer Service Coordinator

Location : Fort Worth, TX
Job Type : Direct
Hours : Full Time
Required Years of Experience : 6 months
Required Education : High School or Equivalent
Travel : No
Relocation : No

Job Description :

Customer Service Coordinator

Pay: $17-18/hr

Position in Irving: $18

Position in Fort Worth: $17 


Do you love to provide exceptional customer service? If so, our client in north Fort Worth is in search of our next superstar Customer Service Coordinators for our growing Irving, TX and Fort Worth, TX branches. The Branch Customer Service Coordinator provides support to the branch sales force by assisting with customer inquiries, the coordination special customer request, and issue resolution.

What the Customer Service Coordinators do:

  • Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.

  • Provides information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.

  • Coordinates issue resolution by working with the Sales Representative and the Customer to ensure a smooth sales to shipping process.

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing computer supplier access.

  • Processes order confirmation files by reviewing data

  • Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

  • Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.


Required Qualifications :

  • High School Diploma or GED with 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.

  • Ability to use the computer system proficiently.

  • Knowledge of, or the ability to learn company product lines, services, policies, and procedures.

  • Possesses excellent verbal and written communication skills. 

  • Must have good telephone etiquette and ability to write routine business correspondence.

  • Ability to type 40 words per minute.

  • Knowledge of all Microsoft Office applications at the beginning level, including Excel. 

  • Ability to add, subtract, multiply, and divide units of measure.

  • Able to compute rate, ratios, and percentages.

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