Job Title: Service Coordinator

Location: Lewisville (in-office only)

Training Hours: Monday - Friday 8:30am - 5:30pm

Regular Hours: 9am-6pm Monday - Friday

Pay: $16/hr (Paid weekly for the previous week worked)

Are you passionate about delivering exceptional customer service and thriving in a dynamic, fast-growing environment? We are seeking a dedicated Service Coordinator to join our Client's team in the Lewisville area. This role provides an exciting opportunity for individuals looking for professional growth and a supportive, collaborative culture,  As a Service Coordinator, you will play a crucial role in ensuring clients receive top-notch service while working in a vibrant and innovative workplace that values teamwork, development, and excellence.

Responsibilities:

• Performs all order processing functions under established automation controls. 


• Assist in Installing Dealer setup by collecting proper documentation from applying dealer. 


• Monitor the timeliness of all open orders to ensure lead-time compliance. 


• Respond to all incoming calls from Retailer, Customer, and Installing Dealer. 


• Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.


• Follow-up with installers on all open orders to ensure timely order completion. 


• Obtain retail approval for all additional order requirements. 


• Process and communicate order cancellations, necessary credits or charge-backs according to procedure. 


• Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders. 

• Exceptional telephone communication and problem-solving skills


• Basic computer skill, including data entry, Excel and Word. 


• Customer Service or telephone experience/employment preferred.


• Must be capable of handling customer complaints in a satisfactory manner.


• Previous retail home improvements experience a plus.


• High School Diploma or Equivalent.

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