We are looking for a Service Coordinator to join our client's team in the Lewisville area!

Position Function:

• Respond to all incoming installation program or calls from retail associates, installers or end customers.


• Research and respond to scheduling or program questions, enter new leads or escalate/direct to next level for resolution.


• Respond to a minimum of 60 – 80 calls on a daily basis, incoming and/or call-backs.


• Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies.


• Provide follow-up, if applicable, to ensure customer satisfaction.


• Note all orders with pertinent information


• Run and work reports as directed


• Assist team in other related program tasks.

Essential Duties and Responsibilities:

• Maintain an accurate account of incoming/outgoing telephone calls.


• Use required opening and closing verbiage for all calls.


• Provide follow-up with retail store, installer or customer as necessary.


• New  lead entry.


• Provide assistance to team.


• Maintain departmental voice message system

Location: Lewisville

Pay: $16 

Hours: 1st week Monday - Friday 8:30am-5:30pm

Regular hours: M-F 9-6

Skills/Experience Requirements:

• Exceptional telephone communication and problem solving skills.  Basic computer skill, including data entry, Excel and Word.  Customer Service or high volume call center experience/employment preferred.  Must be capable of handling customer complaints in a calm and professional manner.

Education Requirements:

• High School Diploma or Equivalent