Emergency Dispatcher

Location : Plano, TX

Job Type : Direct

Hours : Full Time

Travel : No

Relocation : No

Job Description :

Job Title: Emergency Dispatcher

Location: Plano, TX

Hours: 11am-8pm for first 90 days (must be flexible with schedule after training)

Pay: $20/hr

We are looking for an Emergency Dispatcher in the Plano area. This role provides communication and support services to courtesy patrol, wrecker, and other first responders to incidents/emergencies, sometimes during stressful situations and maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees.

Responsibilities:

Monitors activities by reviewing video and camera information on current conditions and accidents; posting information for electronic roadway signage and website; contacting other resources, facilitating removal of vehicles, and monitoring agency facilities.

Determining appropriate department or crew for response, maintaining communications with personnel in the field; maintaining, sending and confirmation information to assist with each circumstance, and monitoring other calls.

Type’s letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.

Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the caller’s business and dispatching Roadway Customer Service, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents, employee must quickly, calmly, and properly handle and document the incident.

Provides the public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire and police personnel.

Properly accesses and uses video and audio equipment/applications; properly secures and protects sensitive/confidential information and data; provides security surveillance and access control for employees, customers, and property/facilities.

Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Required Qualifications :

High School diploma or equivalent.

1+ years experience as a dispatcher.

Valid driver’s license.

Excellent multi-tasking skills.

Good computer skills and ability to navigate through multiple programs at a time.

Required to type at least 35 wpm.

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