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Guest Assistant/Customer Service

Location : Dallas
Job Type : Direct
Hours : Full Time
Required Years of Experience : 1 year
Required Education : High school curriculum or equivalent
Travel : No
Relocation : No

Job Description :

We are looking for a Guest Assistant for our Client in the DFW area. This is with a large well-known organization and a direct opportunity with great benefits!

Job Overview: 
As a Guest Assistant you will guide guests to the correct location. Monitor the activity of taxi cabs and other transports at loading areas and administer transportation rules and regulations. Assist customers who may experience problems with commercial operators. 

What You Will Be Doing: 

  • Monitoring assigned ground transportation loading area to identify activity levels and plan for anticipated service needs. 

  • Responding to requests for information from patrons and the public; providing complaint forms and assisting customers in their completion; forwarding complaints to supervisor to take appropriate action. 

  • Greeting passengers and observing passenger-loading areas to monitor commercial operators loading passengers and baggage into vehicles. 

  • Tracking the number of cabs at the stand using a tablet. 


Required Qualifications :

What You Need: 

  • 1 year of customer service experience

  • Valid driver’s license. 

  • Ability to work flexible hours and rotating shift assignments. 

  • Ability to communicate clearly, pleasantly and effectively, both orally and in writing, and remain calm in stressful situations. 


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