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Senior Director, College Promise Program

Location : Dallas
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Job Title:  Senior Director, College Promise Program

Salary Range:  E05 – $90,000 minimum

Reports to:Associate Vice Chancellor, Enrollment Management


We are looking for a Senior Director of College Promise Program for our Client in Dallas, TX. This is with one of the largest community college systems in the state of Texas and has multiple campuses in the Dallas/ Fort Worth area. 


Program and Position Summary

The College Promise Program covers the cost of tuition at any of the Client's campuses for up to three years or the completion of an associates or bachelor’s degree (whichever comes first).

The successful candidate will be responsible for all aspects related to the comprehensive operations and management of the College Promise Program. Establishing and managing strong working relationships with various college departments and programs that directly affect the Promise Program. Maintaining close working relationships with area school districts, universities, business, and community-based organizations and serves as lead for focused outreach efforts to increase knowledge of and participation in the Program. Conducting regular review and analysis of  College Promise with research and analytics partners to inform its growth and evolution.



Required Knowledge, Skills and Abilities

  • Knowledge of the purpose of community colleges and the vision of Client.

  • Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience.

  • Experience leading or managing major change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts

  • Ability to identify and address opportunities and challenges that arise as a result of  Client's current transition.

  • General knowledge and experience in working with student success programs

  • Experience with current and emerging technology related to student success, including expertise with enrollment management systems and web-based recruitment & retention efforts.

  • An understanding of contemporary issues in higher education is required through professional development activities

  • Demonstrated knowledge of principles of equity and inclusion and a demonstrated commitment to the promotion of diversity.

  • Ability to identify, address, and collaborate with other leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.

  • Demonstrated understanding of the educational, cultural, and social needs of a diverse student population, to include sound knowledge and understanding of the K-16 landscape particularly as it relates to pre-college experience – college readiness, access and transition.

  • Experience in operational planning, policy development, and outcome/needs assessment for program participants.

  • Experience interpreting, articulating, and implementing a variety of regulations, policies, and procedures to ensure compliance with the Client's, state and federal requirements.

  • Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Client's  community network related to career and academic requirements



Key Responsibilities

  • Provide creative and energetic leadership in the development, execution, and ongoing improvement of the College Promise Program that embodies the values and goals of Client.

  • Provide administrative oversight in the development, implementation, and maintenance of all cross-functional operational efforts for College Promise Programming.

  • Collaborate with the Division of Student Success (Recruitment, Admissions, Financial Aid, Success Coaching, Career Pathways, etc.) to ensure coordinated delivery of services for all College Promise participants.

  • Collaborate, support, and serve as primary contact between the Client's Foundation Office and the needs and services of College Promise within Student Services

  • Maintains effective communication between faculty, staff and administrators within the College and external community stakeholders. Represent the Client and College Promise Program with all internal and external constituencies and corresponding events/activities.

  • Provide and facilitate regular communication, engagement, and meetings with program implementation team(s) as well as with K12 community groups, school partners, counselors, students, and parents.

  • Serve as primary liaison for Promise Program communicating with students and families (as appropriate) to include management of the Client's Promise Petition process.

  • Conduct on-going analysis of Client's College Promise processes to identify opportunities for policy/procedural improvements.

  • Deploy data-informed programming ensuring reports on overall academic progress – including student participation, high school engagement, retention and completion statistics, application/eligibility trends, as well metrics that inform equity gaps in educational outcomes and student success across race/ethnicity, socioeconomic status, gender, etc.

  • Utilizes technology to access data, maintain records, generate reports, and communicate with others. Monitors and updates student digital experience keeping comprehensive communication updated and current, particularly as it relates to Client's College Promise operational and policy guidelines.

  • Assumes overall responsibility for directing the activities of the personnel engaged in performing the functions of the assigned areas. Assesses needs; supervises and coordinates development, implementation and evaluation of programs and associated staff.

  • Develops budgets; monitors and approves department expenditures

  • Performs other duties as assigned.


Required Qualifications :

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.


Minimum Qualifications

·       Master’s degree or higher as confirmed by official transcripts.

·       Five (5) years of experience.

·       ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***


Preferred Qualifications:


 Experience in a Higher Education Setting,

   Bilingual (English and Spanish) and

   Program/Project Management

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