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Service Coordinator

Location : Dallas, TX
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 1 year
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No

Job Description :

We are looking for a Service Coordinator for our Client in the Lewisville area. This is with a large well known company. Great culture and benefits! 








Position Function:


 



  • Research and respond to scheduling or program questions, enter new leads or escalate/direct to next level for resolution.

  • Respond to a minimum of 60 – 80 calls on a daily basis, incoming and/or call-backs.

  • Determine best method (s) to resolve problems to ensure customer satisfaction and adhere to company policies.

  • Provide follow-up, if applicable, to ensure customer satisfaction.

  • Note all orders with pertinent information

  • Run and work reports as directed

  • Assist team in other related program tasks.


 


 


Location: Lewisville


Pay: $14.50 - $16.00 (Based on Experience)


Hours: Monday - Friday 8am - 5pm


 


 


 


 


Required Qualifications :

Skills/Experience Requirements:



  • Exceptional telephone communication and problem solving skills.  

  • Basic computer skill, including data entry, Excel and Word.  

  • Customer Service or high volume call center experience/employment preferred.  

  • Must be capable of handling customer complaints in a calm and professional manner.


Education Requirements:



  • High School Diploma or Equivalent


 

 

 #ZR

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